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| Example: install toner cartridge |
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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Colored Lines and Streaks When Copying and Printing
NOTE: If the Drum Cartridge is being replaced due to an "End of life" message, skip to step 1 of the To replace the Drum Cartridge section. Pull down on the release handle to unlock the Drum Cartridge lock and access the four drum cartridges. Hold the Drum Cartridge shield and push the cartridge into the machine using the light orange tab. more...
- A Fault has Occurred. Turn Machine OFF Then ON. If Problem Persists, Call for Service Message
Power OFF the Printer, Wait 45 Seconds, Then Power ON . CAUTION: If the machine is powered OFF / powered ON, all information that is stored in the machine's memory may be erased. NOTE: Before the machine is powered ON again make sure the Touch Screen is blank. more...
- Wrinkled Paper When Copying and Printing
Output speed for 216 mm x 279 mm / 8.5 x 11 inch (A4) paper is 35 pages per minute. Plain paper, recycled paper and bond paper of 64 to 105 g/m² can be loaded in Paper Trays 1 to 4. more...
- How To Replace the Drum Cartridge
NOTE: If the Drum Cartridge is being replaced due to an "End of life" message, skip to step 1 of the To replace the Drum Cartridge section. If the defect is present on both the Green print and the Cyan print on the Copy Drum Test PDF, replace the cartridge located in the A2 (Cyan) area of the machine. Pull down on the release handle to unlock the Drum Cartridge lock and access the four drum cartridges. more...
- Light, Faint or Faded When Copying and Printing
Modify the Paper Type Set (Paper Attributes) for a Paper Tray . Output speed for 216 mm x 279 mm / 8.5 x 11 inch (A4) paper is 35 pages per minute. more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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